Returns & Exchanges

At Botticelli Foods, we strive for excellence in every jar, but if your order arrives damaged or incorrect, we are here to make it right. Due to the perishable nature of our premium Italian products, we can only accept return claims for items that are defective or damaged during transit within 14 days of delivery.

1

Inspect Your Shipment

Upon arrival, please carefully examine your package for any signs of leakage, breakage, or incorrect items before opening the safety seals.

2

Document the Issue

Take clear photos of the damaged product and the shipping label, as these are required to process your replacement or refund efficiently.

3

Contact Customer Support

Email our support team with your order number and the attached photos to initiate a claim and receive a return authorization if applicable.

4

Receive Resolution

Once your claim is verified, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing